Archive for November, 2009

A letter I sent to Comcast CEO Brian Roberts and the Board of Directors:

Posted in Uncategorized with tags on November 10, 2009 by puckertime

Sirs,

Your decision to no longer provide any analog service (even if you are subscribed to a digital cable package) has me seriously questioning whether or not Comcast is truly the best provider of cable television, Digital voice, and high speed internet services. I currently subscribe to your cable TV digital service, your high speed internet service, and to your digital voice service.

This table below illustrates what we as consumers are dealing with. There are some simple fixes to some of these issues

1. Provide a more robust universal remote such as those provided with the HD digital cable boxes.
2. Provide the digital remote adaptor remote codes to third party manufacturers so that I can use the features of the existing (multiple device) universal remote control devices that I already own
3. Provide a more flexible interface for the DTA. Different types of inputs / outputs (currently one of the rooms in my house is supplied with a cable signal provided wirelessly via ANGELTRAX wireless cable adaptor. This is not possible with the digital cable adaptor).

I am in the telecommunications industry (one of your competitors as a matter of fact) and understand more than anyone the need for technological upgrades and employing technology from the bleeding edge, however in this case, the roll-out was forced, and frankly, not thought through very well. The internet is alive with forums and blogs where thousands of people have voiced dissatisfaction with the switch to the DTA vs. plain old cable service.

These changes took all of your customers by surprise. Your corporate website stated (as of May 22nd 2009. It has since been pulled down):

http://www.comcast.com/dtv/currentcustomer.html

“If you have Comcast Cable, you’re ready already for the Digital Transition. If all your TVs are currently connected to Comcast, you don’t have to worry about a thing. Just sit back, relax and keep watching your favorite shows.”

I am painfully aware that I am not a premiere customer of Comcast, but I do believe that the consumer business is your bread and butter.

I appreciate the time you took to read this and review the chart below. I am very much looking forward to your response

Comcast

Regards,

Stoughton B Bailie Sr